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Terms & Conditions

Introduction

Welcome to AME Luxe Concierge (“we”,”our”, “us” or “AME Luxe”)!

By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please read these Terms carefully before using our services.

Services Overview

AME Luxe Concierge provides bespoke lifestyle and concierge services,

including but not limited to:

  • Travel & Hospitality
  • Lifestyle Management
  • Transportation
  • Entertainment & Experience
  • Wellness & Health Coordination
  • Real Estate Support
  • Education & Learning
  • Art & Collectible
  • Event Planning

Introductions to financial, legal, and professional advisors
Services are provided either on a membership basis or ad-hoc engagement basis, subject to availability and scope.

Membership Services

3.1 Membership Approval & Discretion

All memberships (Silver, Gold, Platinum) are offered at the discretion of AME Luxe Concierge and are subject to review and approval.

AME Luxe reserves the right to:

accept or decline membership applications

recommend or adjust membership tiers

suspend or terminate memberships with or without cause, at any time

Membership is a discretionary service and not a contractual entitlement.

3.2 Membership Term & Auto-Renewal

Memberships are billed on an annual basis and automatically renew at the end of each membership term unless cancelled by the client in accordance with cancellation terms communicated at activation.

AME Luxe reserves the right to review, amend, or discontinue membership offerings or pricing upon renewal.

3.3 Scope of Membership

Membership provides access to concierge coordination and facilitation services only.

No membership guarantees:

availability of third-party services

specific outcomes or access

response times beyond stated service guidelines

3.4 Member Conduct

Members must engage respectfully and lawfully.

AME Luxe reserves the right to suspend or terminate membership for conduct deemed abusive, unlawful, or inconsistent with brand standards.

Ad-Hoc & Time-Based Services

  • Ad-hoc concierge services and time bundles are project-based and transactional and do not constitute membership.
  • Services are limited to purchased hours or agreed scope
  • No priority response, continuity, or dedicated concierge is implied
  • Unused hours may expire subject to package terms
  • AME Luxe reserves the right to approve or decline ad-hoc engagements.

Booking and Payments

Service Requests: Members may request services through our designated communication channels.

Confirmation: Upon receiving a service request, we will provide a proposal outlining the details and costs.

Payment: Services are billed as specified in the proposal. Payments must be made in accordance with the terms outlined in the proposal.

Late Payments: Failure to make payments within the specified timeframe may result in interest charges or suspension of services.

Cancellations and Refunds

  • Cancellation terms are outlined in individual proposals
  • Refunds exclude third-party non-refundable costs
  • AME Luxe may cancel services due to availability, compliance, or operational reasons

Third-Party Services

  • AME Luxe does not control third-party providers and shall not be responsible for their acts, omissions, or performance.
  • Clients contract with third parties at their own discretion.

Limitation of Liability

To the fullest extent permitted by law:

  • AME Luxe shall not be liable for indirect or consequential losses
  • Total liability shall not exceed the fees paid for the relevant service

Force Majeure

AME Luxe shall not be liable for delays or failure caused by events beyond reasonable control, including natural disasters, pandemics, strikes, or governmental actions.

Confidentiality

Both parties agree to maintain confidentiality of proprietary or sensitive information during and after service delivery

Amendments

AME Luxe reserves the right to amend these Terms at any time. Continued use of services constitutes acceptance of the updated Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.​

Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Email: support@ameluxeconcierge.com