Privacy Policy

Effective Date: 20/12/2024

AME Luxe Concierge values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, retain, and safeguard your data in compliance with relevant data protection laws. By using our services, you consent to the practices described herein.

Introduction

AME Luxe Concierge (“AME Luxe”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data with care, discretion, and transparency. This Privacy Policy explains how we collect, use, store, and protect personal information when you engage with our website, services, and membership offerings.

Scope

This policy applies to all services provided by AME Luxe Concierge, including our website, membership portal, and third-party engagements.

Information We Collect

We may collect and process the following types of personal information:
Information You Provide Directly

Full name
Email address
Phone number
WhatsApp contact
Country of residence
Travel preferences and lifestyle interests
Membership applications and onboarding information
Communication preferences
Payment-related information (processed securely by third-party providers)
Information Collected Automatically
Website usage data (IP address, browser type, device information)
Cookies and similar tracking technologies (see Section 8)

Category	Examples	Purpose
Personal Identifiers	Name, address, phone number	To verify identity and provide services
Financial Information	Payment details	To process transactions
Preferences and Interests	Travel, dining, and lifestyle choices	To personalize experiences
Technical Data	IP address, browser type	To improve website functionality and security

How We Use Your Information

We use your information to:

Review and process membership applications
Deliver concierge and ad-hoc services
Communicate with you regarding requests, bookings, and services
Coordinate third-party services on your behalf
Process payments and renewals
Improve our website and service experience
Meet legal, regulatory, and compliance obligations
We do not sell your personal data.

Service Delivery

To fulfill your concierge requests, including reservations, bookings, and event planning.

Personalization

To offer tailored recommendations and exclusive offers based on your preferences.

Communication

To send updates, promotional material (where consented), and transaction confirmations.

Compliance

To meet legal and regulatory obligations.

Membership & Discretion

Membership applications and client information are reviewed confidentially.
Submission of personal information does not guarantee acceptance or continuation of membership.
AME Luxe Concierge reserves the right to retain, decline, or discontinue relationships in accordance with our Terms & Conditions.

Recipient	Reason for Sharing
Partner Suppliers	To deliver requested services (e.g., hotel bookings, event tickets).
Technical Service Providers	For hosting, payment processing, and communication services.
Legal Authorities	To comply with legal obligations or protect AME Luxe Concierge’s interests.

All third-party partners are required to uphold confidentiality and comply with data protection regulations.

Sharing Your Information

We may share personal information only when necessary and limited to:

Trusted third-party service providers (e.g. hotels, transport providers, event organisers) to fulfil requested services
Payment processors for secure transaction handling
Legal or regulatory authorities where required by law
All third-party providers are expected to handle personal data responsibly and in line with applicable data protection laws.

International Data Transfers

As AME Luxe Concierge operates internationally, your information may be transferred to and processed in countries outside your country of residence.
Where applicable, we ensure appropriate safeguards are in place to protect your personal data.

Data Retention

We retain personal information only for as long as necessary to:

deliver services
comply with legal and regulatory obligations
maintain legitimate business records
Information no longer required is securely deleted or anonymised.

Your Rights

Subject to applicable laws, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data
Object to or restrict certain processing
Withdraw consent where applicable
Requests may be made by contacting us using the details below.

Cookies & Website Tracking

Our website may use cookies to:

improve functionality
analyse site traffic
enhance user experience
You may manage cookie preferences through your browser settings.

Data Security

Our website may use cookies to:

improve functionality
analyse site traffic
enhance user experience
You may manage cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

Technical Safeguards

Data encryption (in transit and at rest). Firewalls and intrusion detection systems.

Organisational Measures

Employee training on data protection. Access restricted to authorised personnel only.

Breach Notification

In the unlikely event of a data breach, affected individuals will be notified in accordance with applicable regulations.

Third-Party Services

AME Luxe does not control third-party providers and shall not be responsible for their acts, omissions, or performance.
Clients contract with third parties at their own discretion

Right	Description
Access	Obtain a copy of your personal data.
Rectification	Request corrections to inaccurate or incomplete data.
Erasure	Request deletion of personal data under certain circumstances.
Restriction of Processing	Limit processing of your data in specific situations.
Data Portability	Receive data in a structured, commonly used format.
Objection	Object to the processing of your data for marketing or legitimate interests.

To exercise these rights, contact us at [Insert Contact Information]. Requests will be processed within legal timeframes.

Limitation of Liability

To the fullest extent permitted by law:
AME Luxe shall not be liable for indirect or consequential losses
Total liability shall not exceed the fees paid for the relevant service

Type	Purpose
Necessary Cookies	To ensure core website functionality.
Analytical Cookies	To analyse traffic and improve services.
Marketing Cookies	To deliver relevant advertisements.

You can manage cookie preferences through browser settings or opt-out options on our website.

Force Majeure

Confidentiality

Both parties agree to maintain confidentiality of proprietary or sensitive information during and after service delivery.

AME Luxe shall not be liable for delays or failure caused by events beyond reasonable control, including natural disasters, pandemics, strikes, or governmental actions.

Term	Definition
Personal Data	Any information that identifies or can identify an individual.
Data Controller	Entity responsible for determining the purposes and means of processing personal data.
Data Processor	Entity processing data on behalf of the data controller.
Cookies	Small files placed on a device to store data about website usage or preferences.

Amendments

AME Luxe reserves the right to amend these Terms at any time. Continued use of services constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

For queries, concerns, or to exercise your rights, please contact:

AME Luxe Concierge
Email: support@ameluxeconcierge.com