Privacy Policy

Effective Date: 20/12/2024

AME Luxe Concierge values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, retain, and safeguard your data in compliance with relevant data protection laws. By using our services, you consent to the practices described herein.

Introduction

Welcome to AME Luxe Concierge (“AME Luxe”, “we”, “our”, or “us”). By accessing or using our services, you agree to be bound by these Terms & Conditions (“Terms”).

Scope

This policy applies to all services provided by AME Luxe Concierge, including our website, membership portal, and third-party engagements.

Services Overview

AME Luxe Concierge provides bespoke lifestyle and concierge services, including but not limited to:

Travel & Hospitality
Lifestyle Management
Transportation
Entertainment & Experience
Wellness & Health Coordination
Real Estate Support
Education & Learning
Art & Collectibles
Event Planning

Introductions to financial, legal, and professional advisors
Services are provided either on a membership basis or ad-hoc engagement basis, subject to availability and scope.

Category	Examples	Purpose
Personal Identifiers	Name, address, phone number	To verify identity and provide services
Financial Information	Payment details	To process transactions
Preferences and Interests	Travel, dining, and lifestyle choices	To personalize experiences
Technical Data	IP address, browser type	To improve website functionality and security

Membership Services

3.1 Membership Approval & Discretion

All memberships (Silver, Gold, Platinum) are offered at the discretion of AME Luxe Concierge and are subject to review and approval.

AME Luxe reserves the right to:

accept or decline membership applications

recommend or adjust membership tiers

suspend or terminate memberships with or without cause, at any time

Membership is a discretionary service and not a contractual entitlement.

3.2 Membership Term & Auto-Renewal

Memberships are billed on an annual basis and automatically renew at the end of each membership term unless cancelled by the client in accordance with cancellation terms communicated at activation.

AME Luxe reserves the right to review, amend, or discontinue membership offerings or pricing upon renewal.

3.3 Scope of Membership

Membership provides access to concierge coordination and facilitation services only.

No membership guarantees:

availability of third-party services

specific outcomes or access

response times beyond stated service guidelines

3.4 Member Conduct

Members must engage respectfully and lawfully.

AME Luxe reserves the right to suspend or terminate membership for conduct deemed abusive, unlawful, or inconsistent with brand standards.

Service Delivery

To fulfill your concierge requests, including reservations, bookings, and event planning.

Personalization

To offer tailored recommendations and exclusive offers based on your preferences.

Communication

To send updates, promotional material (where consented), and transaction confirmations.

Compliance

To meet legal and regulatory obligations.

Ad-Hoc & Time-Based Services

Ad-hoc concierge services and time bundles are project-based and transactional and do not constitute membership.
Services are limited to purchased hours or agreed scope
No priority response, continuity, or dedicated concierge is implied
Unused hours may expire subject to package terms
AME Luxe reserves the right to approve or decline ad-hoc engagements.

Recipient	Reason for Sharing
Partner Suppliers	To deliver requested services (e.g., hotel bookings, event tickets).
Technical Service Providers	For hosting, payment processing, and communication services.
Legal Authorities	To comply with legal obligations or protect AME Luxe Concierge’s interests.

All third-party partners are required to uphold confidentiality and comply with data protection regulations.

Booking & Payments

All service requests are subject to confirmation
Proposals will outline scope, fees, and third-party costs
Payments must be made in accordance with proposal terms
Late payments may result in suspension or termination of services

Providing services to you.
Meeting legal, regulatory, or tax obligations.
Ensuring resolution of disputes or enforcement of agreements.

Personal data may be anonymized after the retention period for analytical purposes. For specific retention periods, contact support@ameluxeconcierge.com.

Cancellations & Refunds

Cancellation terms are outlined in individual proposals
Refunds exclude third-party non-refundable costs
AME Luxe may cancel services due to availability, compliance, or operational reasons

Technical Safeguards

Data encryption (in transit and at rest). Firewalls and intrusion detection systems.

Organisational Measures

Employee training on data protection. Access restricted to authorised personnel only.

Breach Notification

In the unlikely event of a data breach, affected individuals will be notified in accordance with applicable regulations.

Third-Party Services

AME Luxe does not control third-party providers and shall not be responsible for their acts, omissions, or performance.
Clients contract with third parties at their own discretion

Right	Description
Access	Obtain a copy of your personal data.
Rectification	Request corrections to inaccurate or incomplete data.
Erasure	Request deletion of personal data under certain circumstances.
Restriction of Processing	Limit processing of your data in specific situations.
Data Portability	Receive data in a structured, commonly used format.
Objection	Object to the processing of your data for marketing or legitimate interests.

To exercise these rights, contact us at [Insert Contact Information]. Requests will be processed within legal timeframes.

Limitation of Liability

To the fullest extent permitted by law:
AME Luxe shall not be liable for indirect or consequential losses
Total liability shall not exceed the fees paid for the relevant service

Type	Purpose
Necessary Cookies	To ensure core website functionality.
Analytical Cookies	To analyse traffic and improve services.
Marketing Cookies	To deliver relevant advertisements.

You can manage cookie preferences through browser settings or opt-out options on our website.

Force Majeure

AME Luxe shall not be liable for delays or failure caused by events beyond reasonable control, including natural disasters, pandemics, strikes, or governmental actions.

Confidentiality

Both parties agree to maintain confidentiality of proprietary or sensitive information during and after service delivery.

Term	Definition
Personal Data	Any information that identifies or can identify an individual.
Data Controller	Entity responsible for determining the purposes and means of processing personal data.
Data Processor	Entity processing data on behalf of the data controller.
Cookies	Small files placed on a device to store data about website usage or preferences.

Amendments

AME Luxe reserves the right to amend these Terms at any time. Continued use of services constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

For queries, concerns, or to exercise your rights, please contact:

AME Luxe Concierge
Email: support@ameluxeconcierge.com